Welcome to La Eterna. By accessing or using our website (www.laeterna.com), you agree to comply with and be bound by the following Terms of Service.
Please read them carefully before using our site or making a purchase.
1. Acceptance of Terms
By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including our Privacy Policy and Return Policy. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.
2. Eligibility
To use this site, you must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian. By using our services, you confirm that you are legally capable of entering into a binding contract under Indian law.
3. Products and Pricing
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST.
• Product prices and availability are subject to change without prior notice.
• We reserve the right to discontinue any product at any time.
• While we strive to ensure accurate product information, slight variations may occur due
to lighting, packaging updates, or display settings.
4. Order Acceptance and Cancellation
• Orders placed on our website are subject to confirmation and availability.
• We reserve the right to cancel or refuse any order at our discretion (e.g., incorrect
pricing, suspicious activity, stock unavailability).
• If your order is canceled after payment, a full refund will be initiated to your original
payment method.
5. Payment
We accept secure payments via UPI, credit/debit cards, net banking, and COD (where available). Transactions are processed through secure third-party gateways compliant with RBI guidelines.
6. Shipping & Delivery
Orders are shipped in accordance with our Shipping Policy. Delivery times may vary based on your location and external factors. Shipping is only available within India.
7. Return & Refund Policy
Due to hygiene and safety standards, all skincare products sold by La Eterna are non
returnable. Refunds or replacements are only provided for:
• Damaged products
• Incorrect items
• Missing products
Please refer to our Return Policy for full details.
8. User Responsibilities
You agree to:
• Use the website lawfully and ethically
• Not misuse the website for fraudulent purposes
• Provide accurate information when creating an account or placing orders
9. Intellectual Property
All content on this website—including logos, images, product descriptions, and design—is the intellectual property of La Eterna and is protected under Indian copyright and trademark laws.
Unauthorized use is strictly prohibited.
10. Limitation of Liability
La Eterna shall not be liable for any indirect, incidental, special, or consequential damages
resulting from the use or inability to use our products or website.
11. Privacy Policy
We are committed to protecting your personal information. Please review our Privacy Policy to understand how your data is collected, used, and protected.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Surat, India.
13. Modifications to Terms
We reserve the right to update these Terms of Service at any time without prior notice. Your continued use of the website constitutes acceptance of the changes.
Contact Us
For any questions or concerns, please contact:
Email: contact@laeterna.com